David Haines

Qualifications

• Honours Diploma in Architectural Technology from the Northern Alberta Institute of Technology
• Civil Engineering at the University of Alberta
• Continuing Education courses in computer programming, software development and project management
• Project management, implementation, training and technical writing experience
• International Facility Managment Association (IFMA) member
• Charter Member for several Toastmasters Clubs in Calgary

Experience

• Associate with FmT Consultants Ltd.
  (June 2008 to present)
  Providing consulting services for facilities management and technology projects
  
  
• Project Manager with the Business Resource Group
• Managed implementation and system upgrade projects for multiple clients
• Coordinated resources, managed contract deliverables, monitored project status and budget control



• Client Support and Technical Writer with Sylogist Ltd.
  (2004 to 2007)
• Created training materials, system administration manuals and marketing materials
• Managed SAP related software support agreements totalling over $1 million per year
• Provided first line technical and logistical support



• Quality Assurance, Marketing and Sales with Epoint Technologies Inc. (2001 to 2004)
• Responsible for sales and technical support for Facility Management / CMMS software products
• Created user guides, system administrator manuals and software configuration instructions
• Documented and re-engineered internal processes and procedures
• Developed software and managed quality control for mobile computing devices
• Responsible for product testing and achieved “Palm Compatibility” product certification



• Project Manager, Technical Writer, Training and Support - Quality Engineered Systems (1996 to 2001)
• Project management for client needs assessments, solution / GAP analysis and system implementation
• Customer liaison, software implementation, configuration and on-going technical support
• Performed product testing, quality assurance and conducted client acceptance testing
• Created and delivered training programs, prepared user guides and system administration manuals
• Developed in-house staff training programs and materials for ISO-9000 certification
• Worked with field crews, front line operators and top executives during development and implementation



• Technical Writer & Illustrator, Trainer and Software Developer
  (1985 to 2001)
• Documented and illustrated extensive operational and preventive maintenance procedures for the pulp and paper industry and for several of the northern Alberta tar sands oil extraction facilities
• Created training and user manuals, specifications and technical illustrations
• Software development, implementation and project management